Privacy Policy for Citi Ride
Citi Ride (“we”, “our”, “us”) operates the Citi Ride mobile application and related services (“Service”).
This Privacy Policy explains how we collect, use, store, and protect your information when you use our app.
By using Citi Ride, you agree to the terms of this Privacy Policy.
When you register or use our app, we may collect:
Name
Phone number
Email address
Profile picture (optional)
Payment information (masked, handled through secure gateways)
Government ID (for driver verification, if applicable)
To provide accurate pickups, navigation, and ride tracking:
Your GPS location
Background location (only when a ride is active or needed for driver app)
Route, pickup, and drop-off data
We may collect:
Device model
Operating system
App version
IP address
Device identifiers
This includes:
Ride history
Click activity
Crash logs
Preferences and settings
We use your data to:
Create and manage your account
Match you with nearby drivers
Enable real-time tracking
Process payments securely
Improve safety and support
Analyze app performance and usage
Prevent fraud and unauthorized activity
We never sell your personal data.
We may share data only with:
For completing your ride:
Name
Pickup location
Contact number (masked where possible)
For:
Payment processing
Map and navigation services
SMS/OTP verification
Cloud hosting and analytics
We may disclose information if required by:
Law enforcement
Court orders
Regulatory authorities
Citi Ride requires location access for:
Showing nearby drivers
Accurate pickup and drop
Real-time tracking
Safety monitoring
Drivers may require background location for:
Correct route tracking
Order/ride assignment
Navigation during active rides
Location is never shared with unauthorized third parties.
We use industry-standard security measures to protect your data:
Encryption
Secure servers
Limited access controls
While we strive for 100% security, no system is completely safe.
You can:
Update your account information
Delete your account
Request access to your data
Request correction of any incorrect information
To make a request, contact us at: citiride.online@gmail.com
Citi Ride is not intended for children under 18 years.
We do not knowingly collect data from minors.
Our app may contain links to third-party services.
We are not responsible for their privacy practices.
We may update this Privacy Policy from time to time.
Changes will be reflected with an updated “Last Updated” date.
If you have questions or concerns about this Privacy Policy, contact us at:
Email: citiride.online@gmail.com
Address: Haripur,Pakistan
